Nespresso is reshaping its delivery strategy by expanding partnerships with regional logistics providers. The announcement was made by Matthew Greenspan, Head of Logistics for Nespresso North America, during the Home Delivery World 2026 conference.
According to the company, moving away from a single-carrier model is intended to improve customer service quality while reducing operational risks. Over the past four years, the U.S. regional parcel delivery market has experienced significant growth, with shipment volumes handled by independent carriers increasing from 424 million to 1.32 billion parcels annually.
One of Nespresso’s new logistics partners is Jitsu. In addition to delivering orders, the carrier collects used coffee capsules for recycling. The reverse logistics service is available for orders of $50 or more, allowing product delivery and recycling collection to be combined within the same route.
Nespresso noted that carrier selection is based not only on shipping costs and transit times, but also on value-added services, including reverse logistics capabilities, sustainability initiatives, and overall customer experience.
Company executives believe that heavy reliance on a single carrier can make supply chains more vulnerable during periods of network congestion, labor shortages, or labor disputes. Working with multiple logistics partners provides greater flexibility in managing freight flows and helps maintain consistent service levels.
Industry analysts view Nespresso’s decision as part of a broader trend in the last-mile delivery sector. Major brands are increasingly shifting from centralized delivery models to distributed networks of regional carriers in an effort to improve supply chain resilience, enhance customer experience, and reduce dependence on individual service providers.
